How long can I return my product?
Item can be returned within 14 days if it is still in new, unopened and unused condition.
How much will I get back?
You will get 100% of what you paid for. All refunds are returned with the same initial payment method. For example, if you paid by credit card, your money will be refunded directly to your card.
Is there a fee to return a product?
Returning or exchanging your product is free. There are no other fees at any stage of the return process.
How long does it take to replace or refund my purchases?
This process takes between 2 to 7 business days, depending on the location of the product. (covering all of Egypt) and a refund is given in the same payment method.
Who will replace my product?
Whether you simply want to return your new product or exchange a defective product, at In most cases, it will be replaced by our company directly, but in some cases, manufacturers request that the replacement be done directly by them and the customer will be notified in advance in such a case.
Damaged products versus defective products?
If you receive a product that is damaged or has a different shape, color or specification than you ordered, you can simply request to return and exchange or return for a refund. Defective products are products you have received that match the specifications of the product you ordered, but have problems that prevent them from working or operating as stated by the manufacturer.
When will I get a refund?
A refund will be given immediately after your product has been returned and we have checked to ensure it has been returned in accordance with the terms and conditions received or under the terms provided for the return (such as a defective product).